Frequently asked questions

Dirt, moss and algae build up over time and damage the roof if they're left. A clean and a treatment keep it in good condition and extend its life.

It depends on the type of roof, the local climate and how many trees are nearby. As a rule, a roof needs one deep clean and then a top-up treatment every one to four years.

Roofs can be cleaned by soft washing, steam cleaning, pressure washing or by hand. The right method depends on your tiles and how dirty the roof is. We'll recommend the best one for your roof when we survey it.

We survey your roof when we quote and tell you about any damage or concerns. We check again on the day, before we start, and we'll replace small numbers of tiles while we're up there.

Done badly, yes: high pressure in untrained hands, or on the wrong tiles, can strip protective coatings or damage the tiles. That's why we survey every roof before we quote, so we know the safe way to clean it.

It depends on the size of the roof, what needs cleaning, access and the method needed. Get in touch and we'll give you a free, no-obligation quote.

Moss, leaves and silt build up until the water can't get away. Gutters then overflow, and the water damages your brickwork, roofline, foundations and eventually the inside of the house.

It depends on the property. We use ladders, scaffolding or a gutter vacuum system, and choose whichever is safest for the access you have.

Yes. We clear the outlets and downpipes as well as the gutters, so water flows through the entire system.

We'll tell you after the clean, and can recommend gutter guards or replacement sections if they're needed.

Your gutters are cleared in a single visit, with as little mess and disruption as possible.

It depends on the size of the property and the access. Get in touch and we'll give you a free, no-obligation quote.

We recommend a professional clean at least once a year, ideally in spring or early autumn. Homes near busy roads, trees or the coast may need cleaning more often.

No. We use soft-wash techniques and gentle, non-abrasive products made for UPVC, and we never use pressure washers on delicate trim or frames.

In most cases we bring everything we need, though an outside tap can speed things up. We'll confirm what we need when you book.

Yes. We also clean conservatories, garage doors, cladding and other UPVC on the outside of your property. Just let us know what you need.

A typical job takes one to three hours, depending on the size and condition of the property. We'll give you a more accurate estimate when you book.

Yes. Many customers combine UPVC cleaning with gutter emptying to refresh the whole roofline in one visit.

Yes. We use a soft-wash method designed for delicate render. Unlike high-pressure jet washing, it lifts stains without damaging the surface or fading the colour.

Usually algae, moss, lichen or air pollution. We remove them, then apply a biocide to stop them coming back quickly.

In most cases two to three years, depending on where you live. Properties near trees, in shade or on the coast may see growth return sooner. We can advise on treatments that help it last longer.

Not always. On most two-storey homes we reach the upper walls with ladders or mobile towers. If scaffolding is needed, we'll tell you in advance and include it in the quote.

Yes. We work with landlords, letting agents, care homes, schools and offices, and can fit the work around your access and timing needs.

A small patch can sometimes be cleaned with household products. Anything larger needs a specialist, with the equipment and training to remove it safely, stop it spreading and fix the cause.

Anywhere from a few hours to several days, depending on how far it has spread and what's involved, from inspection through to restoration.

It depends on your policy. Mould from a sudden leak may be covered; mould from long-term damp often isn't. Check with your insurer.

By dealing with the moisture behind it: fixing leaks, improving ventilation and keeping humidity down. We'll tell you what your property needs.

It can be, particularly for children, older people and anyone with a weakened immune system or a breathing condition. It's best dealt with quickly.

It depends on the size of the area, how severe the growth is and what's causing it. We inspect first, then give you a quote.

Ozone (O3) breaks down the molecules that cause odours by oxidising them, including those deep in fabrics and surfaces. It doesn't cover a smell up, it removes it at the source.

Yes, when it's carried out by professionals. Nobody, including pets, can stay in the treated area while it runs. Once we've aired the property out, the ozone has turned back into oxygen and the space is safe to use again.

Smoke, pet urine, mould, food, waste, and biological odours such as body odour and vomit. It's also useful after a fire, a flood or pests.

Most treatments take one to three hours, depending on the size of the space and how strong the smell is. You can go back in a few hours later, once we've aired it out.

Only if its source comes back, such as active damp or repeated pet accidents. If the source is dealt with before the treatment, the odour won't return. We'll advise you on this when we inspect.

Yes. We regularly treat cars, vans, caravans, garages and single rooms within a property.

A protective, hydrophobic layer applied to the tiles. It improves their resistance to the weather and extends their life, with 25 years of proven performance and a 10-year manufacturer's guarantee.

It extends the life of the tiles, stops them losing strength to weathering, frost and salt, holds back moss, algae and lichen, and resists UV.

The coatings we use are certified for 25 years of proven performance, and all our work comes with a 10-year manufacturer's guarantee.

Yes. Choose from Tile Red, Black Blue, Anthracite, Green, Dark Brown, Red Brown, Rustic and Light Grey.

Every roof is different, so we assess yours first and recommend the right coating. The assessment and quote are free.

Yes. Every wall coating comes with a 10-year guarantee and a 25-year life expectancy. The product was tested against 25 years of accelerated weathering and passed.

If you have damp or mould, the outside of the house looks tired, or you want it protected from the weather for the long term, a wall coating is the right next step.

Usually just one day. The walls have to be completely dry before we apply it, so in a British winter we sometimes have to move the date for the weather.

Almost none. It's super-hydrophobic and cleans itself in the rain.

Every house is different. We visit, look at what needs doing and talk through what you want, then give you an exact quote.

Yes, when they're fitted properly. They greatly reduce blockages from leaves, moss and debris and keep water flowing in heavy rain. No system is completely maintenance-free, but your gutters will need cleaning far less often.

We fit mesh and solid-top systems. Which one suits you depends on your roof, your gutters and how many trees are nearby. The guards are rust-proof and UV-stable, and we'll recommend the right one when we inspect your gutters.

No. The guards let the water through while keeping the debris out. We check the fit and alignment on every installation so the system drains as it should.

Far less often. We recommend a visual check once a year, and we can combine that with other maintenance if you'd like us to do it.

DIY kits are available, but guards that are fitted badly can make water spill over the gutter or damage the gutters themselves. We fit them securely, safely and so they last.

Yes. We can empty your gutters on the same visit, so the system is fully clear before the guards go on.

They're physical barriers, such as mesh, spikes or solar panel skirts, that stop birds landing, nesting or roosting on a particular spot. We place them where the birds are active, without affecting how your property works or looks.

No. We use non-invasive fixings that won't damage your roof, tiles or panels, and guards on solar panels block access without affecting the panels' performance or airflow.

Most are very discreet. We colour-match where possible and position them to stay out of sight from ground level.

Yes. We work with landlords, housing associations, schools and commercial property owners, and use scaffolding or MEWPs to fit guards safely at height.

Yes. We clear out nesting material and disinfect the area before fitting the guards.

Active nests are protected by UK wildlife law, so if birds are nesting we may need to wait until the nesting season ends before we start.

Yes. The guards are designed to deter birds, not harm them, and we work within UK wildlife law.

Easi-Dec is a portable, modular platform system for short-term work at height. Unlike traditional scaffolding it goes up in under an hour, needs no fixed installation, and suits targeted jobs like guttering, window fitting or roofline maintenance.

Yes. Our set-ups comply with the UK Work at Height Regulations. Each one has stabilisers, guardrails and toe boards, and is installed by our trained team.

The standard platform gives safe access up to around 6.5 metres, roughly 2-storey height. That covers most homes and low-rise commercial buildings.

Yes. We use bridging units to span conservatories, porches and windows, which gives safe access to rooflines that would otherwise be awkward to reach.

Yes. The platforms have adjustable legs that compensate for sloping or uneven ground, so the working area is level and safe.

It's generally more cost-effective than full scaffolding, especially for short jobs. Get in touch and we'll give you a free quote based on your property and the work.

Not necessarily. We'll look at your property and recommend what actually needs replacing. Some customers replace everything for a uniform finish; others deal with the problem areas only.

Look out for cracked or sagging boards, peeling paint, leaking gutters, or water marks on the outside walls near the roofline. Mould or rot in the roof timbers can also be a warning sign.

For most homes, yes. UPVC is low-maintenance and weather-resistant, doesn't warp or rot, and never needs repainting. It comes in a range of finishes to suit your property.

Properly installed UPVC roofline systems can last 20 to 30 years or more with very little upkeep.

We always remove the old soffits and fascias completely. Capping over hides the problem; a full replacement gives a clean result that lasts.

It depends on the size of your property and the materials you choose. Get in touch and we'll give you a free, no-obligation quote after a quick inspection.